Refund & Return Policy
Effective Date: April 22, 2025
At Tenaci, we strive to deliver high-quality, made-to-order products. Due to the nature of print-on-demand services, we have specific guidelines regarding returns and refunds.
1. Damaged or Defective Items
If you receive a product that is misprinted, damaged, or defective, please contact us within 30 days of receiving the item. Provide a clear description and photographic evidence of the issue. We will assess the situation and, if appropriate, offer a replacement or a refund.
2. Incorrect Orders
Should you receive an item that differs from your order (e.g., wrong size, color, or design), notify us within 30 days of delivery. Include details and photos of the incorrect item. We will arrange for a replacement or refund as necessary.
3. Returns and Exchanges
As our products are made to order, we do not accept returns or exchanges for reasons such as:
- Change of mind
- Incorrect size selection
- Preference for a different color or design
Please refer to our sizing guides and product descriptions before placing an order to ensure accuracy.
- Change of mind
- Incorrect size selection
- Preference for a different color or design
Please refer to our sizing guides and product descriptions before placing an order to ensure accuracy.
4. Return Process
To initiate a return for a damaged or incorrect item, please follow these steps:
1. Contact our support team at [email protected] within 30 days of receiving your order.
2. Provide your order number, a description of the issue, and clear photographs of the item.
3. Our team will review your request and guide you through the next steps.
*Note: Unauthorized returns or items sent back without prior communication will not be accepted.*
1. Contact our support team at [email protected] within 30 days of receiving your order.
2. Provide your order number, a description of the issue, and clear photographs of the item.
3. Our team will review your request and guide you through the next steps.
*Note: Unauthorized returns or items sent back without prior communication will not be accepted.*
5. Refunds
Approved refunds will be processed to your original payment method. Please allow a few business days for the transaction to reflect in your account.
6. Contact Us
For any questions or concerns regarding your order, reach out to our support team at [email protected]